General terms and conditions
Online store
www.soslow.sk
I. Introductory provisions and Definition of terms
1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relations between the company
Business name: SO.SLOW, sro
Registered office: 84101 Bratislava-Dúbravka, Na Vratkách 15
Bratislava District Office
Trade register number: 110-288927
ID: 53089812
VAT number: 2121275145
VAT number: 2121275145
Bank account: SK98 0900 0000 0051 7464 5987
The seller is not a VAT payer
(further also "Seller") and every person who is a Buyer of goods or services offered by the Seller in the Seller's Online Store, and who acts as a consumer in the sense of other provisions of these General Terms and Conditions and relevant laws defining the consumer, within the framework of the current legislation of the Slovak Republic, in particular laws: Act no. . 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the Seller's premises, as amended, Act no. 250/2007 Coll. on consumer protection as amended, Act no. 22/2004 Coll. on electronic commerce as amended, Act no. 40/1964 Coll. Civil Code as amended, Act no. 250/2007 Coll. on consumer protection as amended.
1.1. Email contact and telephone contact for the Seller is:
Email: hello.soslow@gmail.com
Tel. no.: +421 917 535 777
1.1.1. The address for sending documents, complaints, withdrawals from contracts, etc. is:
SO.SLOW, sro, Na Vrátkach 15, 84101 Bratislava, Slovak Republic
1.2. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Seller.
2. The buyer is any person (natural person or legal entity) who submitted an order via an electronic order form using the Seller's website, or by other means of remote communication.
2.1. The consumer is the Buyer, who is a natural person, and who, when concluding a purchase contract through the Seller's Internet store, does not act within the scope of his business activity.
2.2. For contractual relationships (as well as other legal relationships that may result from the contractual relationship) with Buyers acting as legal entities, or the provisions of Act no. 513/1991 Coll. Commercial Code as amended.
2.3. For the purposes of these General Terms and Conditions, a contract concluded at a distance means a contract between the Seller and the consumer agreed and concluded exclusively through one or more means of long-distance communication without the simultaneous physical presence of the Seller and the consumer, in particular by using the website or other means of distance communication.
3. Products (hereinafter referred to as "Things") are goods or services that are intended for sale and are also published in the Seller's online store.
4. The seller is also the operator of the electronic system through which he operates an online store on the domain named www.soslow.sk (hereinafter also "Online Store").
5. The competent authority supervising legality in the field of consumer protection is:
Inspectorate of the Slovak Trade Inspectorate
with headquarters in Bratislava for the Bratislava region
Bajkalská 21/A, PO BOX no. 5, 820 07 Bratislava
Department of Supervision
tel. no. 02/58 27 21 72, 02/58 27 21 04
fax no. 02/58 27 21 70
email: ba@soi.sk
web link for submitting suggestions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi
6. Complaints or suggestions can also be addressed by the Buyer directly to the Seller at the following address. The Seller also recommends the Buyers to address complaints and suggestions (in order to speed up the equipment) to the Seller's email address: hello.soslow@gmail.com
Any complaint or initiative will be assessed and dealt with by the Seller within 10 working days of its receipt. At the same time, the Seller informs the Buyer about its equipment in the same way that the Buyer delivered the complaint or initiative to the Seller.
7. Pursuant to §3, par. 1, letter n), Act no. 102/2014 Z. The seller informs the consumer that there are no special relevant codes of conduct to which the seller has undertaken to comply, whereby the code of conduct is understood as an agreement or a set of rules that define the behavior of the seller, who has undertaken to comply with this code of conduct in in relation to one or more special business practices, or business sectors, if these are not established by law, or other legal regulation or measure of a public administration body), which the seller has undertaken to comply with, and in the manner in which the consumer can become familiar with them, or obtain their wording.
II. Ordering a product - concluding a purchase contract
1. The proposal for the conclusion of a purchase contract by the Buyer is the sending of the product order by the Buyer via an electronic order form, using the Seller's website, or other remote communication means.
2. The purchase contract between the Buyer and the Seller is concluded by confirmation of the Buyer's order, which was created by the Buyer in accordance with Art. II., point 1 of these GTC to the Seller, who sends the Buyer a confirmation (electronically to the Buyer's email address chosen by the Buyer) about the acceptance of the order.
Note to point 1. and point 2. – In these cases, the contract is concluded in such a way that the customer chooses the goods that he subsequently orders, while the customer's order is considered the very draft of the contract. When the seller sends the customer a confirmation e-mail, the contract is concluded.
3. The purchase contract is concluded for a fixed period of time and expires in particular upon fulfillment of all obligations of the Seller and the Buyer
3.1. The purchase contract can also be terminated in other cases defined by the legal order of the Slovak Republic, in particular by agreement of the contracting parties and withdrawal from the contract by the consumer.
4. The Seller informs the Buyer that in case of ordering products by the Buyer, the order is connected with the obligation of payment for the Buyer, namely the form of payment chosen by the Buyer.
III. Purchase price and payment terms
1. The price of goods and services ordered through the Internet store (hereinafter referred to as "purchase price") is listed separately for each product and is valid at the moment the order is created by the Buyer.
2. The basic currency is the euro.
3. The purchase price of the goods or services listed in the Seller's online store is the total price of the goods or services, including all taxes, while it is clearly indicated on the Seller's Online Store. The purchase price of goods or services does not include transport costs or other costs related to the delivery of products. The seller is not a VAT payer.
4. Forms of transport and information on forms of transport are listed in Art. VII point. 2 et seq., of these GTC.
5. Forms of payment and information on forms of payment are listed in Article IV. point 1 et seq. of these General Terms and Conditions.
IV. Methods of payment
1. You can pay for goods and services in the Seller's online store in the following ways:
1.1. payment by bank card through the payment gateway - price 0 Eur
1.2. payment by transfer to the Seller's account - price 0 EUR
V. Delivery of Products
1. The Seller is obliged to fulfill the order and deliver goods or services to the Buyer no later than 30 days from the date of conclusion of the purchase contract in accordance with Art. II, point 2 et seq., of these General Terms and Conditions.
1.1. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality together with tax documents that relate to the order and other documents, if they exist and are typical for the given products or services.
2. The place of delivery of the ordered product is the address specified by the Buyer in the order.
3. The Seller will deliver the product through his own means to the Buyer (or to a person authorized by the Buyer to take over the product), or through third parties (transport and delivery companies).
4. The delivery of the product is made by its acceptance by the Buyer (or by the Buyer to a person authorized to accept the product).
5. The Seller can send the goods that are immediately available to the Buyer and deliver the remaining part of the order additionally in a period that is in accordance with the delivery period according to these GTC, but only on the condition that the Buyer will not be charged any additional costs, and only if Buyer agrees.
VI. Download the product
1. The risk of damage to the product and the responsibility for damage to the product pass to the Buyer only upon proper acceptance, and it does not matter whether the Buyer takes over the product personally or through an authorized/authorized third party.
2. The right of ownership passes from the Seller to the Buyer at the moment of delivery and proper acceptance of the goods or service by the Buyer.
2.1. Among other things, the Buyer has the right not to take over the delivered product from the carrier, especially if the delivered item is of a different type or in cases /the above calculation is only demonstrative, and does not affect the Buyer's other rights not to take over the delivered product/:
a) delivery of the product/products that are in conflict with the concluded purchase contract
b) delivery of product/products that are in damaged packaging or,
c) delivery of product/products that are without relevant documents.
2.2. If the product/products are delivered to the Buyer according to letter a) point 2.1 of this article, the Buyer has, among other things, the right to have the Seller deliver the item to him free of charge and without unnecessary delay in accordance with the agreed conditions in the purchase contract, either by exchanging the product/products or by repairing them. If such a procedure is not possible, the Buyer has the right to demand a discount from the purchase price or withdraw from the contract.
3. The Seller has the right to proper and timely payment of the purchase price of the order from the Buyer for the delivered goods.
VII. Shipping - methods of transporting products and the price for their transportation
1. The Seller's shipping costs are not included in the purchase price of the product listed on the website. Forms of transport are listed in Art. VII point 2.1. et seq., of these General Terms and Conditions, while the prices for the mentioned forms of transport are listed in Art. VII point 2.2. et seq., of these GTC.
2. Transport methods and price for transport of ordered products:
2.1. Forms of Transport:
2.1.1. Packet service
2.2. Prices for Transport:
2.2.1. The price for transport via the Packet Service to an address in the Slovak Republic - price 5 Euro. Postage to the Packety branch is 4 Euros.
2.2.2. Price for shipping via the Packet Service to an address in the Czech Republic - price 6 Euro. Postage to the Packety branch is 5 Euros.
2.3. In the event that the total purchase price of the products in one order of the Buyer is higher than the sum of 75 Euros, the price for shipping to the Packety branch in the Czech Republic and Slovakia, or through Packet services to addresses in the Czech Republic and Slovakia is 0 EUR. Free delivery above the amount of 75 Euros does not apply to Packet's evening delivery service. Valid only for delivery within the Czech Republic and the Slovak Republic.
VIII. Withdrawal of the Buyer from the purchase contract without giving a reason
1. The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods, if the Seller properly and timely fulfilled the information obligations according to § 3 par. 1 letter h). Act no. 102/2014 Coll. as amended.
If the Seller timely and properly provided the consumer with information about the right to withdraw from the contract according to § 3 par. 1 letter h) Act no. 102/2014 Coll.), the consumer is entitled to withdraw from a contract concluded at a distance or from a contract concluded outside the Seller's premises within 14 days from:
a) acceptance of goods according to Art. VIII, point 1a. of these GTC in the case of contracts, the subject of which is the sale of goods,
b) conclusion of a service provision contract or
c) concluding a contract for the provision of electronic content not delivered on a physical medium.
1a. The goods are considered to be taken over by the consumer at the moment when the consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if
a) the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last,
b) delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
c) supplies the goods repeatedly during the defined period, at the moment of acceptance of the first delivered goods.
1.1. If the Seller has provided the consumer with information according to § 3 par. 1 letter h), Act. no. 102/2014 Coll. VIII point 1. of these GTC, the deadline for withdrawing from the contract expires after 14 days from the day when the Seller additionally fulfilled the information obligation.
1.2. If the Seller did not provide the consumer with information according to § 3 par. 1 letter h) Act. no. 102/2014 Coll. in the valid version even in the additional period according to Art. VIII point 1.1 of these GTC, the withdrawal period expires after 12 months and 14 days from the date of commencement of the withdrawal period according to the paragraph under Art. VIII point 1. of these GTC
1.3. The consumer may withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the withdrawal period.
2. The consumer is obliged to send the goods back or hand them over to the Seller or a person authorized by the Seller to take over the goods within 14 days from the date of withdrawal from the contract at the latest. This does not apply if the Seller proposes to pick up the goods in person or through a person authorized by him. The deadline according to the first sentence is considered to have been observed if the goods were handed over for transport no later than the last day of the deadline. (§10 paragraph 1 of Act No. 102/2014 Coll.).
3. If the consumer wants to use this right, he is obliged to notify the Seller of withdrawal from the purchase contract no later than the last day of the specified period. The deadline for withdrawal from the contract is considered to have been observed if the notice of withdrawal from the contract was sent to the Seller no later than on the last day of the deadline to the Seller's address, which is:
SO.SLOW, sro, Na Vrátkach 15, 84101 Bratislava, Slovak Republic. The consumer can also exercise this right in any of the Seller's establishments.
4. Withdrawal from the purchase contract can be applied to the Seller in written form or in the form of a record on another durable medium. Withdrawal from the contract can also be done via the Contract Withdrawal Form, which is available on the Seller's website. The consumer is also entitled to withdraw from the contract orally, especially by a clearly formulated statement of the consumer expressing his will to withdraw from the contract. We recommend that the consumer, when withdrawing from the contract, state the order number, date of purchase, type of goods from which he is withdrawing, first and last name, address and, in some cases, also the account number, to which all payments made to the Seller from the withdrawing contract will be returned to him, if he decides, that he requests to send payment for the goods to the account number indicated on him. Otherwise, the Seller will return the payment for the goods to the consumer in the same way that the consumer used for his payment.
5. By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other. The consumer is only responsible for the decrease in the value of the goods, which occurred as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods. The consumer is not responsible for a decrease in the value of the goods if the Seller has not fulfilled the information obligation about the consumer's right to withdraw from the contract according to § 3 par. 1 letter h). Act no. 102/2014 Coll.
6. The consumer can withdraw from the contract without giving a reason withdrawal form from the purchase contract. The mentioned form is freely accessible on the Seller's website.
7. If the consumer withdraws from the contract in accordance with Act No. 102/2014 Coll., he bears the costs of returning the goods to the Seller according to § 10 par. 3 of Act No. 102/2014 Coll., and if he withdraws from a contract concluded at a distance, also the costs of returning the goods, which, due to their nature, cannot be returned by post. This does not apply if the Seller has agreed to bear them himself, or if he has not fulfilled his obligation according to § 3 par. 1 letter i). Act No. 102/2014 Coll
8. The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the consumer all payments received from him on the basis of the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees; this does not affect the provisions of § 8 par. 5. Act no. 102/2014 Coll. Act on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the Seller's premises and on amendments and additions to certain laws
9. Pursuant to § 9 par. 3 of Act no. 102/2014 Coll. as amended., The Seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest common delivery method offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest common delivery method offered by the Seller.
10. Shipments sent as cash on delivery in case of withdrawal from the purchase contract will not be accepted by us. We recommend that buyers send shipments by registered mail or in a similar form without specifying the cash on delivery amount.
11. When withdrawing from the contract, the consumer bears only the costs of returning the goods to the Seller or a person authorized by the Seller to take over the goods. This does not apply if the Seller has agreed to bear them himself, or if he has not fulfilled the obligation according to § 3 par. 1 letter i). Act on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the Seller's premises and on amendments and additions to certain laws
12. In addition to the obligations listed in paragraphs 1, 3 to 5 and § 9 par. 3 of Act no. 102/2014 Coll. exercising the consumer's right to withdraw from the contract must not result in additional costs or other obligations for the consumer.
13. The right to withdraw from the contract does not apply to goods and services defined in §7 par. 6 letters a) to l) of Act no. 102/2014. Zz
Specifically:
a) the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service took place,
b) the sale of goods or the provision of a service, the price of which depends on the movement of prices on the financial market, which the Seller cannot influence and which may occur during the period for withdrawal from the contract,
c) sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer,
d) sale of goods that are subject to rapid deterioration or deterioration,
e) sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
f) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
g) the sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, while their delivery can be carried out no earlier than after 30 days and their price depends on the movement of prices on the market, which the Seller cannot influence,
h) performing urgent repairs or maintenance that the consumer has expressly requested from the Seller; this does not apply to service contracts and contracts, the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the Seller's visit to the consumer and the consumer did not order these services or goods in advance,
i) sale of sound recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the consumer has unpacked this packaging,
j) sale of periodicals, with the exception of sales based on a subscription agreement and sale of books not supplied in protective packaging,
k) provision of accommodation services for a purpose other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the Seller undertakes to provide these services at the agreed time or within the agreed deadline,
l) provision of electronic content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract.
14. In case of withdrawal from the contract, the Seller is obliged to return the funds to the Consumer in the same form in which he received them from the Consumer. It is possible to change the form of refund of funds to the Consumer only on the basis of the consent of the consumer.
15. In case of withdrawal from the contract, the subject of which is the sale of goods, the Seller is not obliged to return payments to the consumer according to § 9 paragraph 1 of Act no. 102/2014. Zz before the goods are delivered to him or until the consumer proves that the goods have been sent back to the Seller, unless the Seller suggests that he collects the goods personally or through a person authorized by him.
16. If the consumer withdraws from the contract for services and before starting the provision of services has given explicit consent according to § 4 par. 6 of Act no. 102/2014. ZZ as amended, the consumer is obliged to pay the Seller only the price for the actually provided performance by the date of delivery of the notice of withdrawal from the contract. The price for the performance actually provided is calculated proportionately based on the total price agreed in the contract. If the total price agreed in the contract is overvalued, the price for the actually provided service is calculated based on the market price of the service provided.
17. The consumer is not obliged to pay for
17.1. services provided during the period for withdrawing from the contract, regardless of the scope of the performance provided, if:
17.1.1. The seller did not provide the consumer with information according to § 3 par. 1 letter h) or letter j), Act no. 102/2014 Coll. as amended
17.1.2. the consumer did not grant the Seller explicit consent to start providing the service according to § 4 par. 6, Act no. 102/2014 Coll. as amended
17.2. fully or partially provided electronic content that is not delivered on a material carrier, if:
17.2.1. the consumer did not grant the Seller explicit consent to start providing electronic content according to § 4 par. 8, Act no. 102/2014 Coll. as amended
17.2.2. the consumer did not declare that he was properly informed that by expressing his consent according to the first point, he loses the right to withdraw from the contract, or
17.2.3. The seller did not provide the consumer with confirmation in accordance with § 6 par. 1 or par. 2 letters b). Act no. 102/2014 Coll. as amended
18. If, on the basis of a contract concluded outside the Seller's premises, the goods were delivered to the consumer's home at the time of the conclusion of the contract and, due to its nature, it is not possible to send the goods back to the Seller by post, the Seller is obliged to arrange for the collection of the goods at his own expense within the period according to §9 par. 1 of Act No. 102/2014. ZZ, as amended
19. The Seller instructs the Buyer that if, on the basis of the service contract, the provision of the service is to begin before the expiry of the period for withdrawal from the contract or if the Buyer requests the provision of the service before the expiry of the period for withdrawal from the contract:
19.1. By granting consent to start providing the service before the expiry of the period for withdrawal from the contract, the buyer loses the right to withdraw from the contract after the full provision of the service.
19.2. The Seller must have the express consent of the Buyer to start providing the service before the expiry of the period for withdrawing from the contract and a declaration that the consumer has been properly informed according to point 19.1. of Article VIII of these General Terms and Conditions.
IX. Alternative dispute resolution
1. If the consumer is not satisfied with the way in which the Seller handled his complaint or believes that the Seller has violated his rights, the customer has the right to contact the Seller with a request for correction. If the Seller responds negatively to the customer's request in accordance with the previous sentence or does not respond to such a request within 30 days from the date it was sent to the customer, the customer has the right to submit a proposal to initiate an alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments and additions to certain laws. The competent entity for the alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact HERE) or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on http://www.mhsr.sk/, or directly HERE; the customer has the right to choose which of the listed alternative dispute resolution entities to turn to. The customer can use the online dispute resolution platform available on the website to submit a proposal for an alternative resolution of their consumer dispute http://ec.europa.eu/consumers/odr/, or directly HERE. All other information regarding the alternative resolution of disputes between the Seller and the Buyer-consumer resulting from the Purchase Agreement as a consumer agreement or related to the Purchase Agreement as a consumer agreement is provided on the website of the Ministry of the Economy of the Slovak Republic www.mhsr.sk and in Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments and additions to certain laws.
X. Final Provisions
1. The seller reserves the right to change the General Terms and Conditions. The obligation of written notification of changes to the General Terms and Conditions is fulfilled by placing it in the Seller's Internet store. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions valid and effective at the time of the conclusion of the Purchase and Sale Agreement, until the moment of its termination.
2. In addition to the general provisions of Act no. 40/1964 Coll. Civil Code as amended, as well as special regulations, especially Act No. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the Seller's premises and Act no. 250/2007 Coll. on consumer protection.
3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Principles and instructions on the protection of personal data of this online store. Documents - Complaints procedure and Principles and instructions on the protection of personal data of this online store are published on the domain of the Seller's online store.
4. These general terms and conditions become valid and effective upon their publication in the Seller's online store 10.10.2020
PROTECTION OF PERSONAL DATA AND COOKIES NOTICE
/ Principles and instructions on personal data protection provided by the operator to the affected person when obtaining personal data from the affected person and information about cookies of the Internet store www.soslow.sk /
I. Operator
1.1. The identity and contact details of the Operator are:
Business name: SO.SLOW, sro
Registered office: 84101 Bratislava-Dúbravka, Na Vratkách 15
Bratislava District Office
Trade register number: 110-288927
ID: 53089812
VAT number: 2121275145
Bank account: SK98 0900 0000 0051 7464 5987
The seller is not a VAT payer
1.2. Email contact and telephone contact for the Operator is:
Email: hello.soslow@gmail.com
Tel. no.: +421 917 535 777
1.3. Address of the Operator for sending documents:
SO.SLOW, sro, Na Vrátkach 15, 84101 Bratislava, Slovak Republic
1.4. The operator hereby, in accordance with Article 13 par. 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 May 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC General Data Protection Regulation. (hereinafter referred to as the "Regulation") provides the following instructional and explanatory information to the Data Subject from whom the Operator obtains personal data concerning him/her:
II. Links
2.1. These principles and instructions on the protection of personal data form part of the General Terms and Conditions published in the Seller's Online Store.
2.2. Pursuant to §3, par. 1, letter n), Act no. 102/2014 Z. The seller informs the consumer that there are no special relevant codes of conduct to which the seller has undertaken to comply, whereby the code of conduct is understood as an agreement or a set of rules that define the behavior of the seller, who has undertaken to comply with this code of conduct in in relation to one or more special business practices, or business sectors, if these are not established by law, or other legal regulation or measure of a public administration body), which the seller has undertaken to comply with, and in the manner in which the consumer can become familiar with them, or obtain their wording.
III. Protection of personal data and the use of cookies. Instruction and explanation of cookies
3.1. The operator provides this brief explanation of the function of cookies:
3.1.1. Cookies are text files that contain a small amount of information that is downloaded to your computer, mobile phone or other electronic device that you use to browse the web domain when you visit a website.
Cookies allow the operator's web domain not only to recognize the user's device, but at the same time allow the user to access functions on the site.
We divide cookies into two basic types, namely:
Permanent cookies - these cookies remain on the user's device for the time specified in the cookie file. They are activated every time the user visits the web domain that created the given cookie file.
Session cookies - these files allow the web domain operator to link the user's activities when the user opens the browser window and ends when the browser window is closed. Session cookies are created temporarily. After closing the browser, all session cookies are deleted.
3.2. Explanation of cookies
3.2.1. A cookie file is a small text file that a website stores on your computer or mobile device when you browse it. Thanks to this file, the website temporarily stores information about your actions and preferences (such as login name, language, font size and other display settings) so that you do not have to enter them again the next time you visit the website or browse its individual pages.
3.3. Instruction on the use of cookies
3.3.1. The operator's internet domain uses cookies to store:
3.3.1.1. the fact that you have already answered the survey displayed in a separate window (pop-up), through which you can express your opinion on the content of the page (it will not be displayed again);
3.3.1.2. whether you have agreed (or not) to us using cookies on this website.
3.3.1.3. Marketing and remarketing
Likewise, some subpages that are part of the Operator's pages use cookies to anonymously collect statistical data about who is the referrer of the source of our internet domain and how you got to our internet domain.
Allowing the use of cookies is not absolutely necessary for the proper functioning of the website, but it will provide you with better user comfort when working with it. You can delete or block cookies.
Information stored in cookie files will not be used to identify you personally and the data structure is fully under our control. Cookies are not used for purposes other than those mentioned in this text. Some of our pages or subsites may use additional or different cookies than those listed above. In this case, detailed information on their use will be provided on the page in question in a special notification about cookies.
3.4. How to control cookies
3.4.1. You can cookies review and/or delete discretionary - see page for details aboutcookies.org. You can delete all cookies stored on your computer and you can set most browsers to prevent them from being stored.
IV. Personal data processed
4.1. The operator processes the following personal data on its website: name, surname, place of residence, email address, phone number, data obtained from cookie files, IP address.
V. Contact details of the person responsible for the collection and processing of personal data, representative of the operator
5.1. The operator has not appointed a person who is responsible for the collection and processing of personal data.
5.2. The operator has not appointed his representative in the matter of collection and processing of personal data.
5.3. The Operator is also the Seller in the sense of the term established in the General Terms and Conditions of this website.
VI. Purposes of processing the Personal Data of the Data Subject
6.1. The purposes of processing the Personal Data of the Affected Person are mainly:
6.1.1. registration, creation and processing of contracts and client data for the purpose of concluding contracts with third parties
6.1.2. processing of accounting documents and documents related to the business activity of the Operator
6.1.3. compliance with legal regulations in connection with the archiving of documents and documents, e.g. according to Act no. 431/2002 Coll., Accounting Act as amended and other relevant copies
6.1.4. marketing and similar advertising activities of the Operator
6.1.5. activities related to the Operator's activity on social networks, for example: Facebook, Instagram, Twitter and others.
6.1.6. the activity of the Operator in connection with Internet activities such as targeting advertising through Facebook Ads, Google Ads and others.
6.1.7. the activity of the Operator in connection with the fulfillment of the request, order, contract and similar institutes of the Affected Person.
VII. Legal basis for processing personal data of the concerned person
7.1. The legal basis for the processing of personal data of the Affected Persons is, depending on the specific personal data processed and the purpose of their processing, the consent of the Affected Persons to the processing of personal data.
VIII. Recipients or categories of recipients of personal data
8.1. The recipients of the Personal Data of the Affected Person will be, or at least can be:
8.1.1. statutory bodies or their members of the Operator
8.1.2. persons performing work in an employment or similar relationship for the Operator.
8.1.3. business representatives of the operator and other persons cooperating with the Operator in the performance of the Operator's tasks. For the purposes of this document, all natural persons performing dependent work for the Operator on the basis of an employment contract or agreements on work performed outside the employment relationship will be considered employees of the Operator.
8.1.4. The recipient of the personal data of the affected person will also be the associates of the operator, its business partners, suppliers and contractual partners, in particular: an accounting company, a company providing services related to the creation and maintenance of software, a company providing legal services to the operator, a company providing advice to the operator, companies providing transportation and delivery of products to buyers and third parties, marketing companies, companies operating social networks.
8.1.5. Recipients of personal data will also be courts, law enforcement agencies, the tax office and other state authorities, if the law so provides. While personal data will be provided by the Operator to the relevant authorities and state institutions based on and in accordance with the legal regulations of the Slovak Republic.
IX. Information on the provision of personal data to third countries and their retention period:
9.1. Not applicable. The operator does not transfer personal data of persons to third countries.
9.2. In accordance with legal regulations, personal data will be stored for the necessary time, for which they will be needed for the purpose of fulfilling the contract and their subsequent archiving.
X. Instruction on the existence of relevant rights of the concerned person:
10.1. The person concerned has, among other things, the following rights, while:
10.1.1. Clause 10.1 does not affect other rights of Affected Persons.
10.1.2. The Data Subject's right to access data pursuant to Art. 15 Regulations, whose content is:
the right to obtain confirmation from the Operator as to whether it processes the Personal Data of the Affected Person, and if so, to what extent. At the same time, if they are processed, I have the right to find out their content and request information from the Operator about the reason for their processing, especially information about: The reason for their processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be provided, especially in the case of recipients in third countries or international organizations, the expected period of storage of personal data or, if this is not possible, information on the criteria for its determination, on the existence of the right to request from the Operator the correction of personal data relating to the Affected Person or their deletion or restriction of processing and on the existence of the right to object to such processing, on the right to file a complaint with the supervisory authority if the personal data were not obtained from the Affected Person, any available information, regarding their source, on the existence of automated decision-making, including the profiling referred to in Article 22 par. 1 and 4 of the Regulation and in these cases at least meaningful information about the procedure used, as well as the meaning and expected consequences of such processing of personal data for the Data Subject, about adequate guarantees according to Article 46 of the Regulation, regarding the transfer of personal data, if personal data are transferred to third country or international organization.
10.1.3. the right to provide a copy of the personal data that is being processed, subject to the condition that the right to provide a copy of the processed personal data must not have adverse consequences on the rights and freedoms of others.
10.1.4. the Data Subject's right to correction according to Article 16 of the Regulation, the content of which is the right: for the Operator to correct incorrect personal data concerning the Data Subject without undue delay. the right to supplement incomplete personal data of the Affected Person, including by providing an additional statement of the Affected Person, the right of the Affected Person to delete personal data (the so-called "right to be forgotten") according to Article 17 of the Regulation, the content of which is:
10.1.5. the right to obtain from the Operator the deletion of personal data concerning the Affected Person without undue delay, if any of the following reasons are met:
personal data are no longer necessary for the purposes for which they were obtained or otherwise processed, the affected person revokes the consent on the basis of which the processing is carried out, subject to the condition that there is no other legal basis for the processing of personal data, the affected person objects to the processing personal data according to article 21 par. 1. Regulations and there are no valid reasons for the processing of personal data or the affected person objects to the processing of personal data according to Article 21, paragraph 2. Regulations, personal data were processed illegally, personal data must be deleted in order to fulfill a legal obligation under the law of the European Union or the law of a member state to which the Operator is subject, personal data were obtained in connection with the offer of information society services according to Article 8, paragraph 1. Regulations;
10.1.6. the right for the Operator who has disclosed the Personal Data of the Data Subject to take appropriate measures, including technical measures, taking into account the available technology and the costs of implementing the measures, to inform other Operators who carry out the processing of personal data that the Data Subject requests them to delete all links to these personal data, their copy or replicas, at the same time, the right to delete personal data with the content of rights according to Article 17 par. 1. and 2. Regulations will not arise if the processing of personal data is necessary:
10.1.7. to exercise the right to freedom of expression and information.
10.1.8. to fulfill a legal obligation that requires processing according to the law of the European Union or the law of a member state to which the Operator is subject, or to fulfill a task carried out in the public interest or in the exercise of public authority entrusted to the Operator.
10.1.9. for reasons of public interest in the field of public health in accordance with Article 9 par. 2. letter h) ai) Regulations, as well as Article 9 par. 3. Regulations.
10.1.10. for the purposes of archiving in the public interest, for the purposes of scientific or historical research or for statistical purposes pursuant to Article 89, paragraph 1. Regulations, as long as it is likely that the right referred to in Article 17 paragraph 1. Regulations will make it impossible or seriously difficult to achieve the goals of such processing of personal data; or to establish, exercise or defend legal claims;
10.1.11. the right of the affected person to limit the processing of personal data according to Article 18 of the Regulation, the content of which is:
10.1.12. the right for the Operator to limit the processing of personal data in one of the following cases: the Data Subject contests the accuracy of the personal data, during the period allowing the Operator to verify the accuracy of the personal data, the processing of the personal data is unlawful and the Data Subject objects to the deletion of the personal data and asks instead to limit their use, the Operator no longer needs personal data for the purposes of processing, but the Data Subject needs them to prove, exercise or defend legal claims, the Data Subject objected to the processing according to Article 21 par. 1. Regulations, until it is verified whether the legitimate reasons on the part of the Operator prevail over the legitimate reasons of the Affected Person;
10.1.13. the right that, in the event that the processing of personal data is restricted, such restricted personal data, with the exception of storage, shall be processed only with the consent of the Data Subject or to demonstrate, exercise or defend legal claims, or to protect the rights of another natural or legal person, or from reasons of important public interest of the European Union or a member state;
10.1.14. the right to be informed in advance about the cancellation of the limitation of personal data processing;
10.1.15. the right of the Data Subject to fulfill the notification obligation towards recipients according to Article 19 of the Regulation, the content of which is: the right for the Operator to notify each recipient to whom personal data has been provided, of any correction or deletion of personal data or restriction of processing carried out pursuant to Article 16, Article 17 par. 1. and Article 18 of the Regulation, unless it proves to be impossible or requires disproportionate effort, the right for the Operator to inform the Data Subject about these recipients, if the Data Subject requests it;
10.1.16. the Data Subject's right to data portability according to Article 20 of the Regulation, the content of which is: the right to obtain personal data relating to the Data Subject and provided to the Operator in a structured, commonly used and machine-readable format and the right to transfer this data to another operator without The Operator defended her if:
and/ the processing is based on the Data Subject's consent according to Article 6, paragraph 1. letter a) Regulation or Article 9 par. 2. letter a) Regulations, or on the contract according to article 6 par. 1. letter b) Regulations, and at the same time
b/ the processing is carried out by automated means, and at the same time:
10.1.17. the right to obtain personal data in a structured, commonly used and machine-readable format and the right to transfer this data to another operator without the Operator preventing it, it will not have adverse consequences on the rights and freedoms of others;
10.1.18 the right to transfer personal data directly from one operator to another operator, as long as it is technically possible;
10.1.19 the right of the affected person to object according to Article 21 of the Regulation, the content of which is:
10.1.20. the right to object at any time, for reasons related to the Data Subject's specific situation, to the processing of personal data concerning him, which is carried out on the basis of Article 6 par. 1. letter e) or f) of the Regulation, including objecting to profiling based on these provisions of the Regulation;
10.1.21. in case of realization of the right to object at any time for reasons related to the specific situation of the concerned person against the processing of personal data concerning him, which is carried out on the basis of article 6 par. 1. letter e) or f) of the Regulations, including objection to profiling based on these provisions of the Regulations, the right for the Operator not to further process the Personal Data of the Data Subject, unless he proves the necessary legitimate reasons for processing that outweigh the interests, rights and freedoms of the Data Subject, or reasons for proving , exercising or defending legal claims
10.1.22. the right to object at any time to the processing of personal data concerning the Data Subject for the purposes of direct marketing, including profiling to the extent that it is related to direct marketing; it also applies that if the Data Subject objects to the processing of personal data for direct marketing purposes, the personal data may no longer be processed for such purposes;
10.1.23. in connection with the use of information society services, the right to exercise the right to object to the processing of personal data through automated means using technical specifications;
10.1.24. the right to object, for reasons related to the Data Subject's specific situation, to the processing of personal data concerning the Data Subject, if the personal data are processed for the purposes of scientific or historical research or for statistical purposes pursuant to Article 89 paragraph 1. Regulations, but with the exception of cases where the processing is necessary for the performance of the task for reasons of public interest;
10.1.25. the Data Subject's right related to automated individual decision-making according to Article 22 of the Regulation, the content of which is:
10.1.26. the right not to be subject to a decision that is based solely on automated processing of personal data, including profiling, and which has legal effects that concern or similarly significantly affect the Data Subject, except in cases pursuant to Article 22 paragraph 2. Regulations [that is, with the exception of cases where the decision is: (a) necessary for the conclusion or performance of the contract between the Affected Person and the Operator,
10.1.27. permitted by the law of the European Union or the law of a Member State to which the Operator is subject and which also establish appropriate measures guaranteeing the protection of the rights and freedoms and legitimate interests of the Data Subject or (c) based on the express consent of the Data Subject].
XI. Instruction on the Data Subject's right to withdraw consent to the processing of personal data:
11.1. The person concerned is entitled to withdraw his consent to the processing of personal data at any time, without this affecting the legality of the processing of personal data based on the consent granted before its withdrawal.
The affected person is entitled to withdraw his consent to the processing of personal data at any time - in whole or in part. Partial withdrawal of consent to the processing of personal data may relate to a certain type of processing operation / processing operations, while the legality of personal data processing in the scope of the remaining processing operations remains unaffected. Partial revocation of consent to the processing of personal data may relate to a certain specific purpose of personal data processing / certain specific purposes of personal data processing, while the legality of personal data processing for other purposes remains unaffected.
The Data Subject may exercise the right to withdraw consent to the processing of personal data in written form to the Operator's address entered as its registered office in the commercial register at the time of withdrawal of consent to the processing of personal data or in electronic form via electronic means (by sending an e-mail to the Operator's e-mail address specified when identifying the Operator in this document or by filling out the electronic form published on the Operator's website).
XII. Instruction on the right of the affected person to file a complaint with the supervisory authority:
12.1. The person concerned has the right to file a complaint with the supervisory authority, in particular in the Member State of his habitual residence, place of work or in the place of the alleged violation, if he believes that the processing of personal data concerning him is in violation of the Regulation, namely all without prejudice to any other administrative or judicial remedies.
The person concerned has the right to have the supervisory authority to which the complaint was filed inform him, as the complainant, of the progress and outcome of the complaint, including the possibility of filing a judicial remedy pursuant to Article 78 of the Regulation.
12.2. The supervisory authority in the Slovak Republic is the Personal Data Protection Office of the Slovak Republic.
XIII. Information on the existence / non-existence of the Data Subject's obligation to provide personal data and Information related to automatic decision-making, including profiling:
13.1. The Operator informs the Affected Person that the provision of the Affected Person's personal data is necessary for the conclusion of the purchase contract and its fulfillment. The Operator informs the Affected Person that the Affected Person is not obliged to provide personal data nor is he obliged to grant consent to their processing. The consequence of not providing personal data and/or the consequence of not granting consent to the processing of personal data will be that the Operator will not be able to conclude and fulfill the purchase contract.
13.2. Since in the case of the Operator it is not a matter of processing the Personal Data of the Affected Person in the form of automated decision-making, including the profiling referred to in Article 22 par. 1. and 4. Regulations, the Operator is not obliged to provide information according to Article 13, paragraph 2 letters f) Regulations, i.e. information about automated decision-making, including profiling, and the procedure used, as well as about the meaning and expected consequences of such processing of personal data for the Data Subject. Not applicable.
XIV. Final provisions
14.1. These Principles and instructions on the protection of personal data and instructions on cookies form an integral part of the General Terms and Conditions and the Complaints Procedure. Documents - General terms and conditions and Complaints procedure of this online store are published on the domain of the Seller's online store.
14.2. These personal data protection principles become valid and effective upon their publication in the Seller's Online Store 10.10.2020
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